Reference

Kebijakan Privasi untuk Akun Anda

We set out the privacy rules for your account, device, cookies, and payment path in one place, so you know what we collect and why.

IndonesiaDANA, OVO, GoPay, QRISCookiesAccount changes

Browse The Lobby Read FAQ

How We Handle Your Data

puloutoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy tells you what we collect, why we keep it, and how long each record stays in our system. We link account data, device signals, cookie data, and payment references from DANA, OVO, GoPay, and QRIS only when they are needed to verify access, answer

1
your request, prevent misuse, or meet a legal duty that applies to your location. Where local law conflicts, the stricter local rule controls. We do not ask for extra details that your request does not need, and we limit sharing to the people who must handle
2
the case. If you ask for correction or removal, we first confirm the registered contact, then process the request in the same support trail so you can track what changed and when. If access is restricted by local law, we say so plainly before we proceed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact Paths for Privacy Requests

When you want to ask about data use, we keep the contact path simple.

RECORD SAFETY

How We Keep Records Tidy

We handle privacy in short, auditable steps. Data from sign-in, device use, cookies, and payment events is kept only as long as we need it for account safety, dispute handling, and legal…

Data handling

We collect only the details needed for account creation, support, and wallet checks: name, contact route, device signals, and payment reference data from DANA, OVO, GoPay, or QRIS. That keeps the record lean and easier to correct when you ask.

Cookie use

Cookies help us keep you signed in, remember language choice, and spot repeated failed access attempts. You can clear them in your browser or app storage, and some pages will ask you to sign in again after that.

Account security

We verify changes to your email, phone number, or payout route through the registered contact method first. If a login looks unusual, we may ask for a fresh confirmation before we accept the request, which lowers the risk of account misuse.

Retention window

We keep support threads, device logs, and payment references only for the period needed to settle requests, prevent abuse, and meet legal duties. When that period ends, we remove or anonymize what no longer has a purpose in our files.

Change requests

If you want correction, export, or removal help, send the request from your registered email or chat with the account number already on file. We will confirm receipt and work through the same case thread until it is closed.

Who to contact

Use live chat for fast routing, email for a written record, or WhatsApp for short checks. For any request, include the account name and the last four digits of the phone number you use with us so we can match the record.

Common Questions About Your Privacy

These questions reflect the requests we hear most often from Indonesia accounts. Each answer points to how we handle your data, how you can reach us, and what happens if local law sets a different rule. If you need a record change, start from the contact route tied to your account so we can verify you before we act.

We collect the name, contact route, device details, login history, and payment reference data needed to verify your account and handle requests. If you do not finish registration, we keep only the data already sent to us.

Cookies keep your session active, remember language choice, and help us spot repeated failed access attempts. They do not change your device settings, and you can clear them any time from the browser or app storage.

We store only the reference details needed to match the payment to your account, settle support questions, and meet record duties. The payment app keeps its own history, and we do not ask for extra card data.

Yes. Send the request from the registered email or chat after you confirm your phone number, and we will check the record before making a correction. If a legal duty requires us to keep part of it, we will explain that.

We keep account, support, and payment records only as long as needed for service, dispute handling, fraud checks, and local legal duties. After that period, we delete or anonymize what no longer has a purpose.

Use live chat, email, or WhatsApp from the contact details on your account. We answer in the same thread, usually from 09:00 to 23:00 WIB, and we first confirm the registered contact before sharing sensitive details.

The policy applies wherever local law permits our service. If your location has a stricter rule, we follow that rule and may limit access or data use until the requirement is satisfied.

Kebijakan Privasi untuk Akun Anda

Contact Paths for Privacy Requests

How We Keep Records Tidy

Data handling

Cookie use

Account security

Retention window

Change requests

Who to contact

Common Questions About Your Privacy

01 What data do you collect when I open an account?

02 Why do you use cookies on my device?

03 How do you handle DANA, OVO, GoPay, and QRIS data?

04 Can I ask you to change my personal details?

05 How long do you keep my data?

06 Who can I contact about privacy questions?

07 Does this policy apply if local law is different?

Related Pages