Reference

Legal terms before your account opens

puloutoto keeps our legal terms, privacy choices, account access rules, and DANA, OVO, GoPay, QRIS record handling in one place so you can decide before you open your…

Local-law accessPrivacy choicesDANA recordsQRIS checks
puloutoto Legal terms before your account opens
CONTACT ROUTES

Legal contact paths that work

A legal question needs the right path, so we separate policy contact from regular lobby help.

Live chat hours Use live chat from 09:00–23:00 WIB for urgent legal account access questions.
WhatsApp account checks WhatsApp is for identity-linked legal follow-up after chat confirms your account.
Email for records Send detailed legal requests to [email protected] with dates, device type, and payment references.
DATA CONTROLS

Data, cookies, and account records

Our legal handling is built around traceable account records, not guesswork. We record sign-in events, payment references, device signals, cookie choices, and game-round IDs so we can answer a specific question later.

Data we collect

We collect registration details, sign-in timestamps, device type, IP region, and payment references tied to your account. These records help us verify ownership before we answer legal questions or change sensitive account fields.

Cookie choices

Our cookie banner records your choice on the browser you use. If you clear cookies on Android Chrome or Safari, the banner may appear again because the stored consent signal has been removed.

Account security

Check Account > Security after a new device sign-in, phone change, or password reset. If an entry looks unfamiliar, contact us before adding a wallet or requesting a withdrawal tied to that session.

Payment records

DANA, OVO, GoPay, and QRIS references are kept with account timestamps so wallet questions can be matched to the right transaction. We use these records for account checks and dispute handling.

Retention period

We keep legal and payment records while they are needed for account status, dispute handling, security checks, and local-law duties. When a record is no longer needed, access is reduced or the data is removed.

Change requests

Ask us to correct a name, email, phone, or wallet label through live chat or email. We will check account ownership first, then tell you what can be changed and what must remain for legal reasons.

Legal answers before you join

These answers focus on the legal side of your account: access, eligibility, data, payment records, consent, and contact paths. If your question involves a live round, include the game name and time, such as Aviator at 21:15 WIB or Super Sic Bo from your session history. Clear details help us check records faster and answer with the policy that applies to your account.

Access or eligibility depends on local law and is available only where local law permits. If your location, device signal, or account status raises a legal concern, we may restrict access until the issue is checked.

The account terms cover registration details, identity checks, wallet ownership, game-round records, withdrawals, cookie consent, and account closure. By opening an account, you agree that we may keep records needed for these legal purposes.

Contact live chat or [email protected] with your account ID, registered phone, and the detail you want corrected. We check ownership first, then confirm whether the data can be changed or must remain in record form.

Yes, payment references are linked to account timestamps so we can answer wallet disputes, withdrawal questions, and legal requests. We do not use those records to change your account without an ownership check.

A new device can trigger an access check, especially after a password reset or wallet change. Use Account > Security to see recent sign-ins, then contact us if a device record does not look familiar.

Cookies store your browser choice for consent and session handling. If you clear cookies or change browsers, we may ask again so the account record reflects the choice made on that device.

Send the game name, round time, device type, and account ID through chat or email. We compare your request with stored round IDs for games such as Aviator, Fishing God, or Super Sic Bo.